Product return

You have the right to return the products you bought, without having to tell us the reason why you want them back, under the following terms and conditions:

-Return must be made no later than 14 days from the date you receive the products. In this case, you only bear the direct cost of returning the products. You do not incur a refund in all cases where there is a defect in the product or it lacks an agreed quality and provided that (a) it is not provided otherwise than by the manufacturer or importer and the product is under warranty, in which case the terms of the warranty or (b) if there is no warranty under (a) the legal limitation of the buyer’s rights has not occurred or (c) if there is no warranty under (a) and the defect or missing quality is not significant .

You have the right to return the products you bought and to request payment of the price you paid us: a) in all cases where there was a defect in the product or its agreed quality is missing and provided that (a) it is not provided otherwise than warranty of the manufacturer or importer and the product is under warranty, in which case the warranty conditions apply or (b) if there is no warranty (a) the legal limitation of the buyer’s rights has not occurred or (c) if there is no warranty on (a) and defect or missing quality are not significant and b) within fourteen (14) days of delivery of the product.

-Returns are accepted provided that you contacted us the same day or the next business day from the day you received the products.

– Each returned product must be in the same condition in which you received it, ie without its packaging being unsealed or tampered with or having been used in part or in full, as before its sale, in its full original packaging ( box, nylon, foam etc) and with all the contents of the original packaging.

– In order for the return to be accepted, the original purchase document (retail receipt, invoice) must be displayed or notified by the natural person or company that originally purchased the product and whose details are recorded on the purchase document.

-If the conditions are met and the return of the product is accepted, the consumer is entitled either to receive a credit note of equal value for the purchase of another product (s), or a refund in cash. The refund of the consumer will be completed within thirty (30) days from the date we receive the product.

-In case of special order by the customer, returns are not accepted.

-Returns are not accepted in any case, when the ordered products were made to order and according to the preference and choice of the customer and do not contain a defect or error.

– www.stogiajewels.gr takes care of the quality control and the correct shipment of a product. However, we can not guarantee the absolute absence of any defect. To avoid your own and our own inconvenience and damage, it is good to carefully check, during the delivery of your order, the condition, correctness and quantity of the products sold, in order to identify any obvious defects or omissions (e.g. broken goods, any quantitative deficit or surplus or product other than that ordered, etc.). In case you find a defect or error you must contact us immediately after delivery the same day or the next business day at 2463029087 or e-mail sales@stogiajewels.gr.. We will ask you to return the defective products to us at no charge to you and we will make sure that they are replaced as soon as possible from the date of receipt and if they have been checked and certified for the defect reported. In case it is not possible to replace the defective product due to availability, then our company will return its monetary value to the customer. In case of a certified fault of our own fault, www.stogiajewels.gr takes care of the most immediate restoration possible without any financial burden